Refund & Cancellation Policy

You may request a full refund of your subscription fee within 14 calendar days of the date your payment is successfully processed, provided that no delivery service or subscription benefit has been used. To request a refund within this window, contact support@pharmdl.com or use the in-app Cancel Subscription flow.

Once any included delivery, complimentary credit, premium feature, or subscription benefit has been used, your subscription becomes non-refundable — even if you request cancellation within the 14-day window. A "used" benefit includes, without limitation:

• Any completed or attempted delivery,
• Any referral or promotional credit applied to an order,
• Any premium routing or scheduling feature accessed.

This is because PharmDL incurs real operational cost (driver dispatch, logistics, and compliance overhead) the moment a delivery or benefit is consumed.

You may cancel your subscription at any time from within the App or by contacting support@pharmdl.com. When you cancel:

• If eligible for a refund (per Section 1): your subscription is cancelled immediately and a full refund is issued. Refunds typically appear on your statement within 5–10 business days.
• If not eligible for a refund (per Section 2): your subscription remains active through the end of your current paid billing period. You may continue using any remaining delivery credits until that date. Your subscription will not auto-renew, and no prorated or partial refund will be issued.

One-time delivery fees (non-subscription orders) are refundable only if the delivery has not been attempted. Once a delivery is dispatched or attempted, the fee is non-refundable. If a delivery fails due to PharmDL error, we will re-attempt the delivery at no additional charge or issue a refund at our discretion.

Mileage-based overage charges and special-handling surcharges that have already been incurred for completed deliveries are non-refundable.

Referral and promotional credits are not refundable for cash. See our Referral Program Terms.

We prefer to resolve billing concerns directly — contact support@pharmdl.com before initiating a chargeback. Initiating a fraudulent or unjustified chargeback may result in account suspension and forfeiture of credits. Disputes are evaluated against these Terms and the records of services rendered.

• In the App: Account → Subscription → Cancel Subscription
• By email: support@pharmdl.com (include your account email and plan name)

We may update this policy from time to time. Changes are effective on the "Last updated" date above. Eligibility for any refund is determined by the policy in effect at the time your subscription was purchased.